Guidance

Meeting the needs of vulnerable clients: OISC practice note

Practice note on how immigration advisers should meet the needs of vulnerable clients.

• From: Office of the Immigration Services Commissioner
• Published: 5 December 2016
• Last updated: 24 April 2017 — See all updates

Documents

Meeting the needs of vulnerable clients: OISC Practice Note

PDF, 213 KB, 5 pages

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Meeting the Needs of Vulnerable Clients

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Details

This practice note from the Office of the Immigration Services Commissioner (OISC) provides guidance to assist OISC authorised advisers identify how a client might be vulnerable and to assist advisers in meeting the needs of such clients.

The practice note includes guidance on

• identifying a vulnerable client
• enabling a vulnerable client to access the services of a registered organisation
• factors to consider when dealing with a vulnerable client
• appropriate advice following instructions

Published 5 December 2016
Last updated 24 April 2017 + show all updates

1. 24 April 2017

   HTML added

2. 5 December 2016

   First published.