Guidance

Meeting the needs of vulnerable clients: practice note

Information to help immigration advisers identify clients who might be vulnerable and how they can meet their needs.

• From: Immigration Advice Authority and Office of the Immigration Services Commissioner
• Published: 5 December 2016
• Last updated: 24 April 2017 — See all updates

Documents

Meeting the needs of vulnerable clients: practice note (accessible version)

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Meeting the needs of vulnerable clients: practice note

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Details

This practice note from the Immigration Advice Authority (IAA) provides guidance to assist IAA-authorised advisers identify how a client might be vulnerable and to assist advisers in meeting the needs of such clients.

The practice note includes guidance on:

• identifying a vulnerable client
• enabling a vulnerable client to access the services of a registered organisation
• factors to consider when dealing with a vulnerable client
• appropriate advice following instructions

Published 5 December 2016
Last updated 24 April 2017 + show all updates

1. 24 April 2017

   HTML added

2. 5 December 2016

   First published.