Guidance

Retail Banking Market Investigation Order 2017

The order implements the reforms set out in the Competition and Markets Authority’s (CMA) retail banking market investigation report.

• From: Competition and Markets Authority
• Published: 2 February 2017
• Last updated: 15 May 2020 — See all updates

Documents

The Retail Banking Market Investigation Order 2017

PDF, 685 KB, 67 pages

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Explanatory note

PDF, 1.81 MB, 63 pages

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Notice of approval of changes to the agreed timetable and project plan (May 2020)

PDF, 390 KB, 23 pages

Notice of determination of further exception to the order (December 2019)

PDF, 89.3 KB, 1 page

Notice of determination of further exception (January 2018)

PDF, 162 KB, 1 page

Notice of determination of exceptions to the order

PDF, 119 KB, 2 pages

Notice of determination of further exceptions to the order

PDF, 163 KB, 1 page

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Notice granting derogation to Part 6 of the order

PDF, 121 KB, 1 page

Notice of determination of further exceptions to the order (July 2017)

PDF, 140 KB, 1 page

Notice of approval of changes to the agreed timetable and project plan (July 2018)

PDF, 235 KB, 3 pages

Notice of approval of changes to the agreed timetable and project plan (November 2017)

PDF, 619 KB, 3 pages

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Notice of determination of further exceptions to the order (October 2017)

PDF, 168 KB, 1 page

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Notice of approval of certain changes and requirement for additional changes to the Agreed Timetable and Project Plan

PDF, 271 KB, 17 pages

Details

This order was made under the market investigation provisions of the Enterprise Act 2002.

The CMA’s retail banking market investigation identified a number of competition problems in both the personal current account (PCA) and small and medium-sized enterprise (SME) banking markets. The order is part of a package of remedies designed to address these problems.

The order sets out the timetable for introducing advances such as open banking, the monthly maximum unarranged overdraft charge, standardised business current account (BCA) opening procedures, and banks having to publish service quality statistics.

Published 2 February 2017
Last updated 15 May 2020 + show all updates

1. 15 May 2020

   Notice of approval of changes to the agreed timetable and project plan published.

2. 7 April 2020

   Notice of approval of certain changes and requirement for additional changes to the Agreed Timetable and Project Plan published.

3. 23 December 2019

   Notice of determination of further exception to the order (December 2019) published.

4. 2 February 2017

   First published.