Collection

Markets and monopolies register of orders, undertakings and directions

Orders, undertakings and directions issued under the market investigations provisions of the Enterprise Act 2002 and the monopoly provisions of the Fair Trading Act 1973.

• From: Competition and Markets Authority
• Published: 15 October 2014
• Last updated: 25 July 2024 — See all updates

Orders

• Funerals Market Investigation Order 2021
  • 16 September 2021
  • Guidance
• Liquefied petroleum gas (LPG) market orders and calculator
  • 13 April 2023
  • Guidance
• The Investment Consultancy and Fiduciary Management Market Investigation Order 2019
  • 31 March 2021
  • Guidance
• Private Motor Insurance Market Investigation Order 2015
  • 31 March 2021
  • Guidance
• Payday Lending Market Investigation Order 2015
  • 11 February 2021
  • Guidance
• Groceries Market Investigation (Controlled Land) Order 2010
  • 27 November 2020
  • Guidance
• Retail Banking Market Investigation Order 2017
  • 15 May 2020
  • Guidance
• Energy Market Investigation (Restricted Meters) Order 2016
  • 3 August 2020
  • Guidance
• Energy Market Investigation (Gas Settlement) Order 2016
  • 20 September 2017
  • Guidance
• Cement Market Data Order 2016 and Cement Market Data Remedy Undertakings
  • 19 September 2018
  • Guidance
• Home Credit Market Investigation Orders
  • 14 March 2018
  • Guidance
• Aggregates, Cement And Ready-Mix Concrete Price Announcement Order 2016
  • 22 January 2016
  • Guidance
• Energy Market Investigation (Microbusinesses) Order 2016
  • 14 December 2016
  • Guidance
• Energy Market Investigation (ECOES/DES) Order 2016
  • 14 December 2016
  • Guidance
• Energy Market Investigation (Database) Order 2016
  • 14 December 2016
  • Guidance
• Energy Market Investigation (Electricity Transmission Losses) Order 2016
  • 13 November 2024
  • Guidance
• Energy Market Investigation (Prepayment Charge Restriction) Order 2016
  • 7 December 2016
  • Guidance
• Statutory Audit Services Order 2014
  • 15 October 2014
  • Guidance
• Groceries (Supply Chain Practices) Market Investigation Order
  • 25 October 2022
  • Guidance
• Supply of Veterinary Medicinal Products Order 2005
  • 6 April 2016
  • Guidance
• Private Healthcare Market Investigation Order 2014
  • 1 October 2014
  • Guidance
• Local Bus Services Market Investigation Order 2012
  • 26 July 2012
  • Guidance
• PPI Market Investigation Order 2011
  • 24 March 2011
  • Guidance
• Store Card Market Investigation Order
  • 27 July 2006
  • Guidance
• Supply of Extended Warranties on Domestic Electrical Goods Order
  • 6 April 2005
  • Guidance
• Foreign Package Holidays (Tour Operators and Travel Agents) Order 2001
  • 20 August 2001
  • Guidance
• Supply of New Cars Order 2000
  • 1 August 2000
  • Guidance
• Foreign Package Holidays (Tour Operators and Travel Agents) Order 2000
  • 9 October 2000
  • Guidance
• Films (Exhibition Periods) Order 1996
  • 13 December 1996
  • Guidance
• Restriction on Agreements and Conduct (Tour Operators) Order 1987
  • 17 October 1987
  • Guidance

Undertakings

• Small and medium-sized enterprise (SME) banking undertakings
  • 18 July 2002
  • Guidance
• Private medical services undertakings
  • 11 February 1994
  • Guidance
• Postal franking machines undertakings
  • 17 June 2005
  • Guidance
• Opium derivatives undertakings
  • 20 April 1989
  • Guidance
• Impulse ice cream undertakings
  • 28 January 2000
  • Guidance
• Energy Market Investigation (Gas Tariff Codes) Undertakings 2016
  • 20 December 2016
  • Guidance
• Current Account Switch Service (CASS) Remedies Undertakings
  • 17 January 2017
  • Guidance
• Cement Market Data Order 2016 and Cement Market Data Remedy Undertakings
  • 19 September 2018
  • Guidance
• Carbonated drinks undertakings
  • 21 May 1993
  • Guidance
• BAA's supply of airport services undertakings
  • 3 March 2011
  • Guidance
• Argos Limited and DSG Retail Limited undertakings
  • 27 June 2012
  • Guidance
• Television broadcasting services undertakings
  • 6 August 1992
  • Guidance
• Animal waste undertakings
  • 1 February 1993
  • Guidance
• Structural warranty services in relation to new homes undertakings
  • 5 December 2017
  • Guidance

Directions

• Directions issued to HSBC about breaches of the Retail Banking Order
  • 25 July 2024
  • Guidance
• CMA issues Directions to NatWest about bundling products
  • 31 August 2022
  • Guidance
• CMA issues Directions to Monzo Bank about Transaction Histories
  • 26 July 2022
  • Guidance
• SME banking 2002 behavioural undertakings: Directions to HSBC
  • 30 March 2022
  • Guidance
• Retail banking market investigation
  • 9 September 2024
  • Competition and Markets Authority case
• Payment Protection Insurance Market Investigation Order 2011: Directions to Cardif Pinnacle
  • 8 July 2020
  • Guidance
• PPI Market Investigation Order 2011: Directions to Paymentshield
  • 19 March 2020
  • Guidance
• Retail Banking unarranged overdraft alerts: Directions to HSBC
  • 29 November 2019
  • Guidance
• Retail Banking unarranged overdraft alerts: Directions to Santander
  • 29 November 2019
  • Guidance
• Payment Protection Insurance Market Investigation Order 2011 – Directions to Nationwide
  • 18 October 2019
  • Guidance
• Payment Protection Insurance Market Investigation Order 2011: Directions to RBS
  • 11 August 2022
  • Guidance
• Payment Protection Insurance Market Investigation Order 2011: Directions to Santander
  • 15 September 2023
  • Guidance
• SME banking 2002 behavioural undertakings: directions to banks
  • 22 October 2014
  • Guidance
• Directions issued to Co-op Insurance
  • 19 January 2017
  • Guidance
• Directions issued to the Co-operative Bank
  • 27 March 2018
  • Guidance
• Private healthcare order 2014: directions issued to 7 hospitals
  • 31 August 2017
  • Guidance
• Directions issued to Clydesdale Bank
  • 20 April 2018
  • Guidance
• Directions issued to RBS Group
  • 20 September 2018
  • Guidance
• Directions issued to TSB Bank
  • 2 November 2018
  • Guidance
• Energy Microbusiness Order: Directions issued to Daligas
  • 5 July 2018
  • Guidance
• Payment Protection Insurance Order: Directions to Barclays Bank
  • 1 November 2023
  • Guidance
• Payment Protection Insurance Order: Directions to Lloyds Banking Group
  • 18 March 2024
  • Guidance
• SME banking 2002 behavioural undertakings: Directions to Barclays
  • 4 July 2019
  • Guidance
• Retail Banking unarranged overdraft alerts: Directions to Nationwide
  • 8 August 2019
  • Guidance

Published 15 October 2014
Last updated 25 July 2024 + show all updates

1. 25 July 2024

   Directions issued to HSBC about breaches of the Retail Banking Order added.

2. 15 October 2014

   First published.