Guidance

Retail Banking unarranged overdraft alerts: Directions to Santander

Directions issued to Santander about rules on providing alerts to customers on unarranged overdraft charges.

Documents

Directions to Santander

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email general.enquiries@cma.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Santander has breached Part 6 of the Order by failing to provide Alerts to customers before those customers received charges in relation to unarranged overdrafts.

In total, there were 6 breaches, which have lasted since this part of the Order came into force in February 2018.

News story: HSBC and Santander to refund customers after CMA action

Updates to this page

Published 29 November 2019

Sign up for emails or print this page