Retail Banking unarranged overdraft alerts: Directions to Santander
Directions issued to Santander about rules on providing alerts to customers on unarranged overdraft charges.
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Santander has breached Part 6 of the Order by failing to provide Alerts to customers before those customers received charges in relation to unarranged overdrafts.
In total, there were 6 breaches, which have lasted since this part of the Order came into force in February 2018.
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