Guidance

Secure Social Video Calling Policy Framework

Policy guidance for prison staff on secure social video calls introduced to help maintain family contact as a supplement to existing communications through letters, phone calls and social visits.

Applies to England and Wales

Documents

Details

This Policy Framework sets out the rules and guidance for staff in all prisons and young offender institutions to help them to offer secure social video calling in a manner which does not compromise safety, security, good order and public protection, in line with existing policies.

Social video calling offers prisoners and young people another way of communicating with family and friends in a social capacity alongside, not as a replacement for, face-to-face social visits and other existing communications such as letters and phone calls.

Updates to this page

Published 26 February 2021
Last updated 11 March 2024 + show all updates
  1. Framework updated.

  2. Framework updated.

  3. Framework updated.

  4. First published.

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