Guidance

Document storage, retention and destruction: caseworker guidance

Tells HM Passport Office staff about documents that cannot be returned to customers.

From:
HM Passport Office
Published
13 January 2012
Last updated
29 August 2024 — See all updates

Documents

Document storage, retention and destruction (accessible version)

HTML

Document storage, retention and destruction

PDF, 330 KB, 40 pages

Details

This guidance tells HM Passport Office staff how to deal with British or foreign documents we cannot return to the customer as we have lost contact with them.

Updates to this page

Published 13 January 2012
Last updated 29 August 2024 + show all updates

  1. This guidance has been updated to merge the storage guidance for AMS archives, DMS long term store, and DHU storage. There are no guidance changes.

  2. This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.

  3. Updated guidance throughout. Added HTML accessible version.

  4. First published.

Sign up for emails or print this page

Related content