Research and analysis

Summary of the MCA disabled passenger satisfaction survey 2019

On the experiences of disabled ferry and cruise passengers in 2019.

• From: Maritime and Coastguard Agency
• Published: 19 October 2020

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Summary of the MCA disabled passenger satisfaction survey 2019

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Annual survey carried out by the Maritime and Coastguard Agency (MCA) to find out from disabled passengers and those of reduced mobility, their experience of transport using ships and how effective the provision of assistance has been when using ferries or cruise ships, as required by regulation EU1177/2010.

Published 19 October 2020