Unacceptable behaviour
Our approach to actions or behaviour we consider unacceptable and do not expect our staff to endure.
Applies to England
Documents
Details
The Regulator of Social Housing is committed to providing clear and prompt responses to people who make contact by telephone, email, or letter, and to dealing appropriately with information supplied to the regulator about registered providers.
In light of that commitment, RSH will consider the substance of any information supplied to it regardless of the behaviour of the person supplying it. However, the regulator also has a duty to protect its staff and ensure that it can continue to function within its available resources. The statement on this page therefore sets out the regulator’s approach to the few individuals whose actions or behaviour we consider unacceptable and do not expect our staff to endure.