Guidance

Withdrawing passport applications: caseworker guidance

Tells HM Passport Office staff about withdrawing passport applications.

• From: HM Passport Office
• Published: 19 December 2022
• Last updated: 5 March 2024 — See all updates

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Withdrawing passport applications (accessible)

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Withdrawing passport applications

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Details

This guidance tells HM Passport Office staff:

• why they must withdraw a passport application
• when they must withdraw an application
• when the system automatically withdraws an application

It also tells staff how to:

• withdraw an application on the system
• update the system when they withdraw an application
• deal with customers who send in their documents after the system has automatically withdrawn their online application

Published 19 December 2022
Last updated 5 March 2024 + show all updates

1. 5 March 2024

   Updated withdrawing passport applications guidance to confirm an application should not be withdrawn if the customer has confirmed HM Passport Office has received their documents. Sections covered in other guidance have also been removed.

2. 19 December 2022

   First published.