Guidance

Contact the Adjudicator's Office

Find out how to contact the Adjudicator's Office.

From:
The Adjudicator’s Office
Published
26 July 2019
Last updated
30 September 2024 — See all updates

Contact the Adjudicator’s Office

The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA).

You must first complain to HM Revenue and Customs (HMRC) or the Valuation Office Agency (VOA) before the Adjudicator’s Office can investigate your complaint.

You can ask HMRC or the VOA for a:

  • first review to consider your complaint
  • second review if you do not agree with the outcome

We review Home Office decisions on entitlement to compensation made under the Windrush Compensation Scheme. In addition, we investigate complaints about how the Home Office handled a claim for compensation made under the Windrush Compensation Scheme.

When you contact us, tells us any reference number you have been given by the relevant organisation.

To complain or request a review you can:

The Adjudicator's Office
PO Box 11222
Nottingham
NG2 9AD

If you need any help or a reasonable adjustment when dealing with us please let us know.

Phone

Telephone: 0300 057 1111
Monday to Friday, 9am to 5pm
Closed weekends and bank holidays.

Find out about call charges

Updates to this page

Published 26 July 2019
Last updated 30 September 2024 + show all updates

  1. Telephony closure message removed.

  2. Updated to confirm our telephone lines will be closed on Friday 13 September 2024.

  3. Christmas and New Year phone lines message removed

  4. Christmas and New Year telephone opening hours

  5. Updated staff training telephony message removed.

  6. Updated to confirm our telephone lines will be closed on 21 November 2023.

  7. Added translation

  8. Our old postal address has now been removed. We are now operating from our new postal address.

  9. Updated to remove closed telephone line message. Updated to add notification that our PO Box address is changing.

  10. Updated to confirm our telephone lines will be closed on 27 April 2023.

  11. Removed holiday closing times

  12. Added translation

  13. Added telephone opening hours for December and January.

  14. Removed online complaints form issue

  15. Notifying the public of a temporary issue with our online complaints form.

  16. Removed phone line issue

  17. Notifying the public of a temporary issue with our phone line.

  18. Updated information to explain that a complaint should go to HMRC/VOA before the Adjudicator's Office

  19. Removed holiday closing times

  20. Added Telephone opening hours for December and January. (will remove this section after 3 January)

  21. Added translation

  22. Removed Christmas & New Year helpline opening hours

  23. Added Christmas telephone helpline opening times.

  24. Removed notification that our online form is unavailable.

  25. Included a notice that our online contact form is temporarily unavailable.

  26. Change in helpline opening times.

  27. Updated Coronavirus info.

  28. Removed fax number from contact details

  29. Change to telephone availability.

  30. Update to reflect impact of Coronavirus (COVID-19) and changes to process within the Adjudicator's Office.

  31. We have included the link to the online application form

  32. We updated the page to include our Windrush Compensation Scheme independent review role.

  33. First published.

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