Summary

Information to help tax agents and advisers find guidance, use HMRC's services and contact HMRC.

We know that tax agents spend a lot of time using guidance and services on GOV.UK to interact with HMRC. This handbook is a new way to help you find the guidance and information that you need to do your job.

The HMRC standard for agents gives you guidance on the minimum standards that have been set for all agents and, in particular, those that are not related to any professional body. We expect high standards that promote tax compliance from anyone who represents or gives advice to taxpayers. Agents should ensure that returns are completed correctly, and show that they, and their clients, have taken reasonable care.

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Contents

  • Getting started

    Support, guidance and resources for registering as a tax agent and getting authorised to act on your client's behalf.

  • Tools, IT support and services

    Information about service availability, toolkits, webinars, calculators and other tools.

  • Contacting HMRC

    How to check service levels, access forums, contact HMRC, raise complaints or issues and what to tell HMRC if your tax agent business is changing.

  • Keep up to date

    How to find out latest news and information from HMRC, and how to register for email alerts.

  • Using the GOV.UK website

    Finding the guidance you need, including manuals and forms, registering for email alerts, giving feedback and accessing archives.

  • Compliance

    Information about processes, factsheets and guidelines for compliance.

  • Appeals and penalties

    How appeals, tribunals and penalties work.