Summary

Information to help tax agents and advisers find guidance, use HMRC's services and contact HMRC.

We know that tax agents spend a lot of time using guidance and services on GOV.UK to interact with HMRC. This handbook is a new way to help you find the guidance and information that you need to do your job.

The HMRC standard for agents gives you guidance on the minimum standards that have been set for all agents and, in particular, those that are not related to any professional body. We expect high standards that promote tax compliance from anyone who represents or gives advice to taxpayers. Agents should ensure that returns are completed correctly, and show that they, and their clients, have taken reasonable care.

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Contents

  • Getting started

    Support, guidance and resources for registering as a tax agent and getting authorised to act on your client's behalf.

  • GOV.UK resources for agents

    Useful guidance for agents, including manuals and forms, toolkits, webinars and accessing archives.

  • Online services for agents

    Information about services available to agents, including Self Assessment and PAYE for agents online services, calculators and the HMRC App. Find out about service availability and any current issues.

  • Keeping up to date

    How to find out latest news and information from HMRC on GOV.UK and social media channels. Find out how to register for email alerts for publications such as the Agent Update and Employer Bulletin.

  • Contacting HMRC

    How to contact HMRC, including the dedicated agent helplines available, the online services helpdesk, HMRC's digital assistant, 'Where's my reply?' tool and how to update your contact details.

  • HMRC agent escalation and resolution services

    Track the progress of your query and when you can expect a reply, using HMRC's service dashboard, the Personal Tax Query Resolution Service, 'Where's my reply?' tool and the Agent Account Managers service.

  • Complaints, appeals and penalties

    How to contact HMRC to complain about a service, and information about how appeals, tribunals and penalties work.

  • Compliance

    Information about processes, factsheets and guidelines for compliance.