CHG820 - Dealing with complaints: Complaints about misconduct (including serious misconduct and criminality)
The
gov.uk Complain
about HMRC page tells customers that if they want to complain about serious
misconduct by HMRC staff, they should write to the manager of the relevant
area. It also provides a link to Complain
about serious misconduct by HM Revenue and Customs staff which explains
more about that separate complaints process.
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)