CHG800 - Dealing with complaints: Contents

1. CHG805

   Our attitude to complaints
2. CHG810

   Top ten tips when dealing with complaints
3. CHG814

   Cross-Business Complaints
4. CHG815

   Cross-Business Complaints
5. CHG816

   Complaints that cross departmental boundaries
6. CHG820

   Complaints about misconduct (including serious misconduct and criminality)
7. CHG825

   Complaints arising from interest disputes in direct taxes
8. CHG830

   Persistent complainants and unreasonable behaviour
9. CHG835

   Difficult, distressing or abusive calls
10. CHG840

    Complaints received via elected representatives
11. CHG845

    Complaints to the Chairman, Chief Executive or Treasury Ministers
12. CHG850

    Checklist for preparing replies to complainants
13. CHG855

    Complaints which include Human Intelligence (HumInt)
14. CHG860

    Dealing with Welsh language complaints
15. CHG865

    Complaints including Freedom of Information and Subject Access requests