TCM0134200 - Miscellaneous: C to D: Child Trust Fund - contact from customers
Background
Customers may contact Tax Credit Office (TCO) regarding Child Trust Fund (CTF) issues by phone or in writing.
Guidance
To deal with phone or written enquiries from customers to TCO about CTF issues, consider Steps 1 to 3.
Step 1
If the customer has contacted you regarding CTF issues
Step 2
Tell the customer to follow the CTF guidance held on the website
- then
- take no further action.
Step 3
Send the written enquiry to:
Charities
Savings & International 1
HM Revenue & Customs
BX9 1AU