TCM0204200 - Passported benefits - Healthy Start vouchers: Healthy Start vouchers - temporary reference number cases (AG)
To deal with the NONO spreadsheet for issuing Healthy Start vouchers, consider steps 1 to 3.
Step 1
Use Function VIEW APPLICATION
- enter the customer’s NINO in the Key Entry Data screen
- select the All checkbox
- select [OK]. You’ll be taken to the Select Application Screen
- select the latest application
- select [OK]. You’ll be taken to the Application Summary screen
- select ‘VH’ on the toolbar menu. You’ll be taken to the View Application History screen
- select ‘Ch’ on the toolbar menu. You’ll be taken to the Children screen
- If the claim is traced, establish if entitlement to Healthy Start vouchers exists. Follow the guidance in TCM0204020
- If entitlement to Healthy Start vouchers exists in the last four to six weeks, go to Step 2.
- If no entitlement to Healthy Start vouchers exists in the last four to six weeks, enter ‘No Entitlement’ in the ‘Ind Award Date’ column on the spreadsheet. Take no further action.
- If the claim can’t be traced
- email the spreadsheet back to originator and ask them to provide the
customer’s name
customer’s address
customer’s date of birth
then
- repeat the actions in this step from the beginning.
Step 2
Use Function VIEW AWARD
- enter the customer’s NINO in the Key Entry Data screen
- select the All checkbox
- select [OK]. You’ll be taken to the Select Award screen
- select the latest version of the claim
- select [OK]. You’ll be taken to the Award Summary screen
Note: If the latest version of the award is at Statement of Account, check for the latest version of the claim that is at ‘Provisional’ or ‘Amended’.
Note: The claims on the spreadsheet will have been awarded within the last four to six weeks. You’re checking for the latest period with continuous entitlement to Healthy Start vouchers.
- select [View Calculation]. You’ll be taken to the View Calculation screen
- select [View Elements]. You’ll be taken to the View Elements screen
- check for the earliest date when CTC only started to be paid
- compare the period of entitlement to the start date given in the ‘Ind Award Date’ column on the spreadsheet
- Note: If entitlement for CTC only exists at the start of the tax tear - for example 06/04/05 - check the previous year for any entitlement that runs up to this date.
- If the start date is the same as the one on the spreadsheet, take no further action.
- If the start date is different to the one on the spreadsheet
- enter the start date of CTC only entitlement from the computer in the ‘Ind Award Date’ column on the spreadsheet
then
- go to Step 3.
Step 3
Save a copy of the spreadsheet to the shared folder
then
- forward the updated spreadsheet (This content has been withheld because of exemptions in the Freedom of Information Act 2000) .