VATRES8100 - Personal exports - retail exports: Handling of correspondence: Introduction

VATRES8000 contains standard letters for use in answering the most common complaints and queries on the VAT retail export scheme.

Who deals with the correspondence?

Type of correspondence…	Should be addressed to…
Routine telephone and written queries from businesses and the public	the NAS
Complaints from the public about the operation of the scheme	the NAS, who should raise any areas of doubt with the Retail UoE before replying
Complaints about a retailer	the appropriate regional complaints officer
Complaints about handling of a VAT retail export scheme claim at a port	customs officers at the appropriate (sea / air) port
MP correspondence	the VAT policy team see VATRES1200