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Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Employment Tribunal decision.
The IPO customer charter sets out our approach to supporting innovation and creativity through excellent customer service.
The IPO customer service standards tell you the level of service you can expect and how we are performing against these targets.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
Results of our 2024 pharmaceutical industry customer survey carried out by an independent party.
Providing the opportunity for feedback on a wide range of policy issues
This working note explains how customer experience is measured using information from HMRC Customer Surveys.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
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