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Tells HM Passport Office staff about handling supporting documents for British passport applications and when they can or cannot be accepted.
First published during the 2016 to 2019 May Conservative government
Screening equality impact assessment for HMRC's Customer Engagement Platform - Secure Messaging Service (SMS) Deflections project (January to March 2023).
This research report summarises the results from the 2014/15 Customer Tracking Survey.
Data on UK Visas and Immigration (UKVI) customer service operations.
Analysis of the 2011 telephone survey of tax credit and Child Benefit customers.
The Insolvency Service’s performance against its 2014/15 customer measures for the period ending Q3
Report of a telephone survey for BIS. Provides substantive early stage assessments of Solutions for Business products: Starting a business, …
Research factors affecting customer experience of contracted employment provision.
Research on the Real Time Information pilot for PAYE.
Aggregated results from the quarterly survey waves in the 2013 to 2014 financial year for each customer group with, where appropriate, comparisons with previous years.
The Insolvency Service’s performance against its 2014/15 customer measures for the period ending Q1
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