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Research which explored business customers’ use of the Business Tax Account.
Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.
Research to look into customers’ experience of dealing with HM Revenue and Customs.
This report provides early feedback following the national roll-out of AJCS and examines whether the model is operating as intended.
Service Standard reassessment report DVLA Customer Account 20/04/2023
The Insolvency Service’s performance against its 2014/15 customer measures for the period ending Q2
This multi-phase research project was undertaken to understand customer attitudes, experiences and outcomes at different points of the smart meter customer journey.
Data on UK Visas and Immigration customer service operations.
Research with a range of PAYE customers, exploring responses to newly designed P800 End of Year tax calculation prototypes.
This research aimed to understand why small businesses call HMRC for VAT and Corporation Tax queries.
Customer service standards for family visa applications if you're applying from inside or outside the UK.
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