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Qualitative research with employers and agents to understand customer experiences of applying for the Coronavirus Job Retention Scheme.
Research to understand the customer experience and expectations of HMRC’s webchat service, and explore potential barriers to its use.
Service Standard assessment report Single Customer Account - Child Benefit 20/03/2023
Research on customer perceptions of HM Revenue and Customs' contact centres.
Ad hoc statistical analysis 2011quarter 2: Further analysis of the DWP working age customer base
This research explores the attitudes of business customers to data privacy and sharing when services are joined up across government.
Findings of two phases of research conducted for the DWP, to explore the attitudes and perceptions of people in retirement age.
Our biennial satisfaction survey for MAHs, Manufacturers, and Wholesale Dealers launches on 29 January 2024.
Research into large public bodies' experience of HM Revenue and Customs services.
An executive summary of the quantitative findings from the annual Customer Service survey 2021-2022
Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.
The CMA is investigating the supply of public cloud infrastructure services in the UK.
This looks at the aspirations of young people in care, the support they receive for these aspirations and the thoughts of foster carers.
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