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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Qualitative research to understand the customer journey of small, micro and nano businesses that cannot meet their tax liabilities.
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
Research to explore how HMRC customers are likely to respond to digital customer services and why, to help inform service design.
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
Tells HM Passport Office staff how to communicate with customers.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
Service Standard assessment report Customer View 05/07/2023
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