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A report to help understand customers’ experience with Property Services.
This brief is about how the UK’s withdrawal from the EU affects end-customer claims for refunds of VAT overpaid to a supplier.
First published during the 2022 to 2024 Sunak Conservative government
Immigration staff guidance on safeguarding children and adults.
Research to explore accessibility, customer experience and implementation of the SEIS scheme.
Research to understand customer perceptions of, and behavioural responses to, Intelligent Telephony Automation used on HMRC customer helplines.
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