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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Research to explore the drivers of customer complaints to HM Revenue and Customs, and the reasons for escalating complaints.
Data on UK Visas and Immigration (UKVI) customer service operations.
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
Brochures about how CCS is dedicated to working with customers across all areas of the public and third sector.
Externally commissioned survey research exploring customer preferences for method of engaging with HMRC and for using digital channels.
Survey and analysis of Child Benefit customers' experience of dealing with HM Revenue and Customs.
The HMRC Customer Survey Annual Report describes the main findings from the 2016 Customer Survey.
This paper estimates the value of an individual’s time gathering and providing information to HM Revenue and Customs to meet their obligations.
This report describes the main findings from the 2017 survey and includes the results for each of the 3 groups.
This report details the findings from the 2018 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
Research into the experience of HMRC's Help to Save customers.
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