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This research sought to understand Small and Medium Enterprise (SME) customer views on YouTube support videos.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
Find out what unacceptable or unreasonable actions are and how we approach them.
Employment Tribunal decision.
The Crown Commercial Service (CCS) brings together policy, advice and direct buying; providing commercial services to the public sector and saving money for the taxpayer.
Research exploring customers’ responses to an example migration journey, testing their reactions and understanding, and their perception of how smooth the journey might be.
Data on UK Visas and Immigration (UKVI) customer service operations.
Upper Tribunal Tax and Chancery decision of Judge Greg Sinfield and Judge Guy Brannan on 23 April 2024
A keynote speech delivered by Marcus Bokkerink, Chair of the Competition and Markets Authority, to the AI Fringe Hub.
An executive summary of the quantitative findings from the Insolvency Service’s annual Customer Satisfaction survey.
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