Guidance

Customer conduct: caseworker guidance

Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.

Documents

Customer conduct

Details

This guidance tells HM Passport Office staff how to handle customers either face to face, over the phone or in correspondence, who exhibit threatening, abusive or violent behaviour.

Updates to this page

Published 13 January 2012
Last updated 28 October 2022 + show all updates
  1. Updated the guidance to the latest version.

  2. Accessible version added.

  3. Updated the customer conduct.

  4. First published.

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