Guidance
Vulnerability considerations: caseworker guidance
Tells HM Passport Office staff about identifying and handling vulnerability and safeguarding issues connected to our customers.
Documents
Details
This guidance tells HM Passport Office staff:
- what vulnerability means
- how to identify vulnerability considerations before, during and after a passport application
- what to consider when they identify a vulnerability indicator
- how to deal with passport applications when they identify a vulnerability indicator
Updates to this page
Published 19 December 2022
Last updated 30 October 2025
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This guidance has been updated. A full list of changes from the last version of this guidance is available in the document.
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Added an accessible version.
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Updated the vulnerability considerations for passports guidance. A full list of changes can be found in the guide.
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Updated guidance.
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First published.