Guidance

Vulnerability considerations: caseworker guidance

Tells HM Passport Office staff about identifying and handling vulnerability and safeguarding issues connected to our customers.

Documents

Details

This guidance tells HM Passport Office staff:

  • what vulnerability means
  • how to identify vulnerability considerations before, during and after a passport application
  • what to consider when they identify a vulnerability indicator
  • how to deal with passport applications when they identify a vulnerability indicator

Updates to this page

Published 19 December 2022

Sign up for emails or print this page