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Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.
This report for the HMRC Customer Survey Address Based Online Trial describes the findings from an online data collection trial for the Individuals Customer Survey.
A report about the findings of the 2018 Compensation Recovery Unit customer satisfaction survey.
This report provides an overview of customers’ satisfaction and experience of the service they received from the DWP Child Maintenance Service (CMS) between April 2020 and March 2021.
Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.
Research exploring the enablers and barriers to the use of digital services among digitally confident tax credits customers.
Our biennial satisfaction survey for MAHs, Manufacturers, and Wholesale Dealers launches on 29 January 2024.
This report provides early feedback following the national roll-out of AJCS and examines whether the model is operating as intended.
Research to develop and understand a digital segmentation to better tailor communications and services for customers around the Personal Tax Account (PTA).
This research aimed to understand why small businesses call HMRC for VAT and Corporation Tax queries.
Customer service standards for Ukraine visa applications if you're applying from outside the UK.
Findings from the first Tell Us Once customer service survey.
We have a received a request under the Freedom of Information Act 2000 for the following: Information on the cost and value of the customer…
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