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This is HM Revenue and Customs' initial equality impact assessment of the safeguarding customer data programme.
A summary report of findings from the 5th wave of research on the Green Deal customer journey.
Statistics with breakdowns for groups with protected characteristics under the Public Sector Equality Duty.
This report shows the MOD’s progress towards implementing HMG’s December 2013 guidance on customer service lines.
Find out more about Natural England's customer service.
Research which explored customer perceptions of HMRC educational messages delivered via third party intermediaries
A summary report of findings from the 4th wave of research on the Green Deal customer journey.
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