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This report shows Ministry of Justice's (MOJ's) progress towards implementing the government's December 2013 guidance on customer service lines.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Self Assessment customers can set up a payment plan with HMRC to pay their tax bill.
This report shows DFID's progress towards implementing HMG’s December 2013 guidance on customer service lines.
The Payment Accounts Regulations (PARs) transposed the EU’s Payments Accounts Directive in 2015. Part 2 and Schedules 1 and 2 of the PARs set out requirements intended to improve the comparability of fees connected with payment accounts. We expect many...
Research to understand the needs of visitors to HM Revenue and Customs enquiry centres.
Use this form to apply for a customer information order under the terrorism Act 2000, schedule 6, paragraph 1.
Tells HM Passport Office staff how to deal with passport applications when the customer’s signature does not match their name.
Research on how HMRC Processing Customer Relationship Managers can help provide a better service for tax agents.
Research into customer views on claiming tax credits and Child Benefit including income limits and eligibility.
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