We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
The report details the level of customer satisfaction and awareness of NISRA amongst NICS staff and provides NISRA with feedback on how it is performing.
Karen Prodger is an independent adviser on the Customer Experience Committee at HMRC. Karen brings 20 years of experience, leading scale teams across global organisations, researching customer propositions, delivering seamless customer experiences and journeys, transforming digital operations, building technical and...
HMRC commissioned research with self-employed individuals and tax agents to review the change in payment mechanism for Class 2 National Insurance contributions (NICs).
Find a Passport Customer Service Centre for Fast Track and Premium service passport applications - offices are in Belfast, Birmingham, Durham, Glasgow, Liverpool, London, Newport and Peterborough.
This survey covers the level of satisfaction with various aspects of AccessNI's service to its customers.
Vanessa Blake, UK Hydrographic Office’s Chief Customer Officer, to succeed outgoing Chief Executive Peter Sparkes
First published during the 2022 to 2024 Sunak Conservative government
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).