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Customer experiences of the PDCS complaints process and recommendations to address identified barriers and challenges.
The survey captures employers' experiences of their college or training organisation.
Report on self reported complaints and satisfaction in the rented sectors.
The Foreign and Commonwealth Office is committed to providing a high-quality service to everyone we deal with. We welcome your views on the services that the Embassy provides, as they will help us to identify what we do well and...
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Statistics on passenger rail satisfaction in Great Britain with the latest data in this release referring to financial year 2014 quarter 1, (1 April 2014 to 30 June 2014).
On the experiences of disabled ferry and cruise passengers in 2019.
This report describes the main findings from the department's 2019 customer survey.
The TSMs will apply to all social housing landlords, including local authorities, housing associations and other registered social housing providers.
The IPO customer service standards tell you the level of service you can expect and how we are performing against these targets.
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