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Research into the Large Business Customer Survey results from 2009.
This publication reports information from the CSDS. This is a patient-level dataset providing information relating to NHS-funded community services. These services can include health centres, schools and mental health trusts. The data collected includes personal and demographic information, diagnoses including...
This publication reports information from the CSDS. This is a patient-level dataset providing information relating to NHS-funded community services.
Employment Tribunal decision.
This paper estimates the value of an individual’s time gathering and providing information to HM Revenue and Customs to meet their obligations.
Research to measure customer satisfaction for the specialist personal tax helplines.
This research evaluated the national roll-out of HMRC's new service for customers needing extra support.
Results from an online survey which was used to interview customers who had made contact with their provider with a complaint six months prior to the interview.
Information for Compensation Recovery Unit customers including compensators and their representatives and personal injury claims managers.
Details of the department's research reports commissioned since 1 January 2023.
Immigration staff guidance on sponsorship customer service standards.
Simplified approach to qualifying for a heat pump grant could save consumers time and money, and variable grants will improve access.
First published during the 2022 to 2024 Sunak Conservative government
Our Business Plan 2017 to 2018 details what we will deliver in the year and includes our financial and volume forecasts.
This report summarises the annual results from the 2015/2016 Property Services (DVS) Customer survey.
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