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The Environment Agency's position on unacceptable behaviour by customers towards its staff.
First published during the 2019 to 2022 Johnson Conservative government
This collection brings together all documents relating to DWP communications and customer insight research.
A summary report of findings from the 5th wave of research on the Green Deal customer journey.
DBS has been recognised by the UKCSI for the second time.
This service commitment lets you know what you should expect from the Environment Agency (EA).
This research monitors claimants’ satisfaction with DWP services and ensures their views are considered in operational and policy planning.
This report provides figures for Northern Ireland on three metrics: Self-efficacy; Locus of Control; and Life Satisfaction.
Employment Tribunal decision.
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