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Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Steps to help grow your business - finding finance, mentors, increasing sales and developing products and services
Tells HM Passport Office staff how to communicate with customers.
The Insolvency Service's commitment to our customers.
How sellers deal with VAT for goods from overseas that they sell direct to customers in the UK.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
Report of a telephone survey for BIS. Provides substantive early stage assessments of Solutions for Business products: Starting a business, …
How to account for VAT if you make supplies to your customers, and you pay certain costs that you pass on when you invoice them.
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
How to carry out checks on your business and customers, and what records you must keep to prevent money laundering.
How to find export opportunities and overseas customers for your business on great.gov.uk: get help selling online overseas, get help from a trade specialist.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
What our customers can expect from us and what we need our customers to do.
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