We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Summary of the feedback received from users of the road traffic statistics.
The IPO customer charter sets out our approach to supporting innovation and creativity through excellent customer service.
We’re piloting our new digital patents service for a small number of customers. This guidance explains how you can get involved.
Results of our 2024 pharmaceutical industry customer survey carried out by an independent party.
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
This collection brings together all documents relating to DWP communications and customer insight research.
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
If you're advertising or marketing, including direct marketing, you must be accurate and honest and follow the advertising codes of practice
Customers were left out of pocket, without a holiday and with no refunds provided
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
SLC issues guidance for repayment customers and answers common questions.
The IPO customer service standards tell you the level of service you can expect and how we are performing against these targets.
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).