We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
The Environment Agency's position on unacceptable behaviour by customers towards its staff.
Qualitative research to understand the customer journey of small, micro and nano businesses that cannot meet their tax liabilities.
How to use a risk-based approach to carry out compulsory risk assessments of your business.
Find out how UK Export Finance works with banks and brokers to make exports happen.
How we contact customers when carrying out surveys, information we’ll never ask for and details of current surveys.
Externally commissioned survey research exploring customer preferences for method of engaging with HMRC and for using digital channels.
Understand the approach HMRC uses to work with large business customers.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (individual transactions).
Find out if you need to pay VAT if you sell goods using an online marketplace or direct to customers in the UK.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Carry out checks on your overseas customers and find out what records you’ll need to keep if you’re approved for the Fulfilment House Due Diligence Scheme.
Providing the opportunity for feedback on a wide range of policy issues
Find out if you need to pay VAT when you sell goods direct to customers in the UK, without the involvement of an online marketplace.
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
SLC Customer Panel focused on customer expectations for the first session of the new year.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).