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Evaluation of the Department for Business, Innovation and Skills impact assessment for Consumer redress for misleading and aggressive commercial practices
Special feature article from the June 2019 edition of Energy Trends statistical publication.
HMRC commissioned qualitative research to understand what ‘ease’ and ‘getting things right’ means to customers.
What to do during the beta phase, launching your service in private and public beta and deciding to move on to live.
Some HMRC customers need extra help to get their taxes and entitlements right. We want to provide this support in a way that suits them. It needs to be easy to access and affordable, both for customers and for the...
Data and analysis of an alternative consumer prices basket, reweighted to account for changes in consumption patterns, for the period October to December 2020 in the UK during the coronavirus (COVID-19) pandemic.
Research to help improve the relationship between HMRC and individuals, and the engagement of individuals with HMRC products.
Find out who your users are and what they need from your service.
Research to understand how trigger prompts affect customer experiences of completing their Self Assessment tax return.
We're seeking your views on how to ensure that our regulatory, competition and enforcement regimes are suitable for the modern economy and the modern consumer.
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