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First published during the 2019 to 2022 Johnson Conservative government
Employment Tribunal decision.
How to measure digital take-up: calculations, channel shift, reporting.
Research into customers’ experience of Charity Commission services.
The 'shopping basket' of items making up the suite of consumer price inflation indices (CPI, CPIH, RPIJ and RPI) are reviewed every year. Some items are taken out of the basket, some are brought in, to reflect changes in the...
A review of consumers’ online search behaviour and how this affects competition in online markets.
UK phone providers have agreed a number of new measures to protect vulnerable customers as phone lines are upgraded to a new digital network.
First published during the 2022 to 2024 Sunak Conservative government
Find out how the Rural Payments Agency (RPA) handles your personal data
Data on UK Visas and Immigration (UKVI) customer service operations.
A guide for business on how to help their customers better understand their contractual terms and privacy policies.
Research into tax credits customers' behaviour around renewals and their attitude towards an automatic renewals system.
This looks at the aspirations of young people in care, the support they receive for these aspirations and the thoughts of foster carers.
The CMA has concluded that LKQ’s anticipated purchase of Uni-Select could raise competition concerns in the supply of car parts and garage equipment.
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