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Data, Freedom of Information releases and corporate reports
Standards, requirements and guidance for social landlords in England on transparency, influence and accountability, including Tenant Satisfaction Measures (TSMs).
Data and statistics of journey times to key services, covering food stores, education, health care, town centres and employment centres.
This report draws out broader lessons that will be of use to policy makers, practitioners and researchers
The Civil Service competency framework, sets out how we want people in the Civil Service to work.
Explainer for businesses and persons regulated by the Veterinary Medicines Regulations 2013, as amended, on the transitional provisions included in the amending legislation: the Veterinary Medicines (Amendment etc.) Regulations 2024.
Naming, structuring and scoping your service, prototyping, using design patterns and design training.
Thisguide provides an overview of the best available evidence on inclusive service delivery
This paper assesses the evidence of the human development and economic impacts of efforts to make services more inclusive
UK Visas and Immigration (UKVI) is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for...
Driving innovation that will deliver improved public services, create new better-paid jobs and grow the economy. DSIT is a ministerial department, supported by 16 agencies and public bodies .
Monthly movements in gross value added for the service industries which overall account for around 79% of UK Gross Domestic Product (GDP).
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
Customer service charters for service family accommodation customers to promote a commitment to decent living standards and excellent customer service.
Find out what certain terms mean that are connected to employee travel.
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