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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Minimise service downtime and have a plan to deal with it when it does happen.
How to test your service for different browsers and devices: user needs, verified browsers, adapting to change.
Work towards creating a service that meets users’ needs across all channels, including online, phone, paper and face to face.
Create the service using agile, iterative user-centred methods.
The characteristics of a good service, including making things as clear and straightforward as possible for users.
Guidance for government editors and publishers about how to create and edit documents and organisation pages.
Provide a service that everyone can use, including disabled people and people with other legally protected characteristics. And people who do not have access to the internet or lack the skills or confidence to use it.
How to use data to improve your service: measuring, reporting, analytics tools and techniques.
Help and encourage people to use your service: accessibility, assisted digital, user support.
How to use performance data to improve your service: getting started, what to measure, using data.
How to choose a name for your service.
How to measure user satisfaction with your service: calculations, designing feedback, reporting.
Applications to join the G-Cloud 14 are now open
An introduction to providing assisted digital support for government services, what assisted digital support is, and the people you need to support.
The GOV.UK proposition is guidance for government departments and agencies who publish information or services on GOV.UK.
We are here to make digital government simpler, clearer and faster for everyone.
An introduction to agile methods, how to use them, and the most popular methods explained.
User stories record all the things a team has to do to build and run a service that meets user needs.
Service teams must publish their service’s metrics for each of the 4 key performance indicators (KPIs).
Evaluate what data the service will be collecting, storing and providing.
Don’t include personal or financial information like your National Insurance number or credit card details.
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