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Examples of changes introduced by HM Passport Office following customer feedback.
This document contains information about Armenia to help His Majesty’s Passport Office staff process passport applications.
This document contains information about Bulgaria to help HM Passport Office staff process passport applications.
This document contains information about China to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff about responding to crisis events in the UK and overseas.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
Tells HM Passport Office staff how customers apply for a passport online using Digital Customer Services.
Template and advice for disclosure of death registration applicants.
Tells HM Passport Office staff about the EU Settlement Scheme and how to deal with passport applications for affected children.
Tells HM Passport Office staff how guidance changes for customers when they move across an age boundary while we are processing their application.
This document contains information about Jordan to help HM Passport Office staff process passport applications.
This document contains information about Kuwait to help HM Passport Office staff process passport applications.
This document contains information about the Netherlands to help HM Passport Office staff process passport applications.
This document contains information about Nigeria to help HM Passport Office staff process passport applications.
This document tells HM Passport Office staff how to process a passport application to renew or replace an old blue passport.
HM Passport Office guidance on how to deal with applications involving parental responsibility, court orders, testamentary guardians and loco parentis.
Tells HM Passport Office staff what happens when a customer decides to take legal action that relates to their passport or passport application.
This document contains information about Portugal to help HM Passport Office staff process passport applications.
This document contains information about Singapore to help His Majesty’s Passport Office staff process passport applications.
This guidance explains what a specimen passport is and how His Majesty’s Passport Office deals with requests for specimen passports.
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