We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
What you need to do it you want to make a referral to the Regulator of Social Housing.
This document details the basis upon which providers are required to conduct tenant perception surveys to generate a subset of TSMs (tenant perception measures).
Our plan for undertaking landlord inspections.
How we will approach consumer regulation from 1 April 2024.
What to do if you live in social housing and you have a problem with your home or landlord
Frequently asked questions about the Tenant Satisfaction Measures.
How RSH uses, and intends to use, its statutory regulatory and enforcement powers and certain general powers (from 1 April 2024)
A factsheet to explain the role of the Regulator of Social Housing and Housing Ombudsman Service, and how residents can seek support.
This rent standard applies from 1 April 2023 to 31 March 2024
Methodology landlords may choose to follow when considering how to meet the consumer standards requirement on the provision of information to tenants.
This publication sets out the principles of the Regulator of Social Housing’s (RSH) fee-charging scheme and practical guidance about its operation.
How we investigate and what action we take on serious failures in landlords
The Home Standard is one of four consumer standards that registered providers of social housing must comply with.
Information about RSH's regulatory standards, how we regulate registered providers, our information requirements and other guidance
The general requirements for the accounts of private registered providers of social housing.
An explanation of the information the regulator requires from private registered providers who undertake certain constitutional changes and restructures. The documents on this page are now effective (from 1 April 2024) and a…
The Tenant Involvement and Empowerment Standard is one of four consumer standards that registered providers of social housing must comply with.
How we assess issues of potential regulatory concern
What we require from each different type of landlord and the approach we will take
This guidance covers the mechanism for private registered providers to apply for exemption under the Rent Standard 2020 (the Rent Standard)
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab and requires JavaScript).