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Guidance and regulation

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From Valuation Office Agency (VOA)
  • The Valuation Office Agency (VOA) explains how domestic properties are valued for Council Tax bands.

  • How to set up a new Council Tax account on a property you have recently moved into.

  • How to use a business rates valuation account to report changes to your business property or if you think your rateable value is too high.

  • Tables showing the Local Housing Allowance rates in accordance with statute.

  • How Local Housing Allowance rates are set and used to work out Housing Benefit.

  • Guidance on the information the Valuation Office Agency (VOA) holds about your property for Council Tax purposes.

  • The guidance shows you the different ways and circumstances in which you can contact the Valuation Office Agency (VOA).

  • This guidance explains when we can remove (delete) domestic properties from the Council Tax list, including when a property is derelict, undergoing major renovations, demolished or is now being used as a business. It also ex…

  • The circumstances when your Council Tax band might change, including alterations and similar properties in the area being rebanded.

  • You can confirm your property details or report any changes to them by submitting a check to the Valuation Office Agency (VOA)

  • How the Valuation Office Agency calculates your rateable value for business rates.

  • Get an account so you can tell the Valuation Office Agency (VOA) about changes to your property or if you think your rateable value is too high.

  • Once you have agreed the facts of the property with the Valuation Office Agency (VOA), you can challenge the valuation if you think it’s wrong.

  • Guidance on when you should contact your local authority (council) about your domestic property.

  • How Local Housing Allowances (LHA) rates are calculated and where to find your LHA rate.

  • Contacting your regional Valuation Office for Council Tax and business (non-domestic) rates enquiries.

  • After you have registered for the Valuation Office Agency's service, you’ll need to claim a property before you can submit a check or challenge.

  • Guidance on the recent change to how Houses in Multiple Occupation (HMOs) are valued for Council Tax in England.

  • The Valuation Office Agency's (VOA) technical manual for assessing domestic property for Council Tax.

  • Different parts of a property will have different relative values depending on their floor level and type of accommodation. These relative values are held in the valuation scales.