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Consumer protection

Guidance and regulation

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  • Advice for manufacturers and retailers on footwear labelling.

  • How to comply with hallmarking law if your business supplies items described as precious metal (gold, silver, platinum or palladium).

  • Quick guide to the main rules covering how you compete, how you treat your customers and how you sell.

  • Guidance for business and consumers on rights for consumers who have experienced misleading or aggressive selling.

  • Principles to help online hotel booking companies change their practices to conform with consumer law.

  • The Competition and Markets Authority (CMA) has produced this guide to help you understand what your main consumer law rights are at the different stages of considering and undergoing fertility treatment.

  • Information on complying with consumer protection law when working with content creators and influencers on social media.

  • The CMA has published 6 key principles for tackling hidden ads on social media for platforms.

  • This sets out best practice principles to ensure retailers' delivery services meet the needs of customers who live in remote communities.

  • These principles clarify the CMA’s view of the online and app-based games industry’s obligations under consumer protection law.

  • Your rights as a passenger when travelling to the European Union.

  • Explains how public enforcers can use increased powers from the Consumer Rights Act to stop breaches of consumer law.

  • The current legislation governing hallmarking in the UK.

  • How intermediaries such as landlords are required to pass through to end users energy price support provided by the Energy Price Guarantee, Energy Bills Support Scheme, Energy Bill Relief Scheme and Energy Bills Discount Sch…

  • Guidance to help you manage the security of your devices and help protect your privacy

  • Practical advice for anti-virus software businesses that use auto-renewing contracts in the UK.

  • Overview of the Digital Economy Bill

  • The government will today (12 October 2017) publish a draft Bill to impose an energy price cap.

  • Under the Energy Transfer Scheme, Bulb Energy customers will be moved to existing energy supplier Octopus Energy.

  • Details of a new funding facility for Bulb SAR post-transfer.