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Helping customers understand the energy efficiency measures available under the Green Deal & how they can maximise benefits from them
An explanations of how the Golden Rule savings figures are calculated
The effect of uncertainty on the 2008 fuel poverty statistics
Modification to the standard conditions of electricity and gas supply licenses, electricity distribution licenses and gas transporter licenses (smart meters)
How the Green Deal works for pre-payment customers,
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Guidance for people selling, letting (social or private rented sector) or transferring a property.
Sets out initial governance arrangements for the Smart Energy Code (SEC).
Detail on the next stage of the governance set-up arrangements for the nomination and election for the first SEC Panel.
Standard Licence Condition 37.12 requires electricity suppliers to provide a Green Deal Bill Payer with an arrears information sheet when they issue a Green Deal Arrears Notice.
Smart Meters licence condition modifications
This document is a guide to using the Green Deal Plan Tool.
Disclosure and acknowledgment complaints: circumstances in which suspension of the Green Deal charge should be considered
Guidance on affordability assessments that can be found in Annex 1 of the Green Deal Provider Guidance
Guidance on consumer complaints regarding the Green Deal
The licence condition modifications to implement Government policy in the above areas were laid in Parliament on 10 May 2013.
Answers to outstanding questions from the domestic RHI webchat on 15 August
A short factsheet on help for consumers and the government position on energy prices and bills.
This leaflet explains how the smart metering system will work from late 2016, when a new shared smart metering national infrastructure is in place.
Help towards lower bills and warmer homes
Infographic showing collective switching schemes around the country
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