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Consumer rights and issues

Guidance and regulation

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  • Information on the different types of alcohol licences available and guidance on how to apply for them.

  • Find out the information you must give to customers on food products and how to give it.

  • This guide will help you consider your options when shopping for will writing services.

  • Non-statutory standards for the design, maintenance and operation of surface water drainage systems in England.

  • Guidance on business conduct that the law on unfair business-to-consumer trading prohibits under the Digital Markets, Competition and Consumers Act 2024.

  • Legal standards for labelling and composition of food products such as bottled water, milk and meat.

  • How to apply to the Court of Protection to challenge an order restricting someone's freedom or get a deprivation of liberty authorised.

  • How to read your gas meter and convert this reading to kilowatt hours.

  • Guidance for manufacturers, their authorised representatives and importers.

  • Information on your rights, what to do if things go wrong, and how to tell the Competition and Markets Authority (CMA) about consumer problems.

  • Tell the CMA about issues with a business, a market, or to provide information about a new or existing case.

  • Guidance for manufacturers, authorised representatives, and responsible persons.

  • Guidance for businesses explaining the rules on payment surcharges.

  • Electricity Act 1989: Statutory register of all pattern approved electricity meters suitable for billing purposes in the UK.

  • How businesses should comply with consumer protection law on consumer reviews.

  • Why the Competition and Markets Authority (CMA) cleared the Vodafone / Three merger and what it could mean for customers.

  • Guidance for food businesses on the Weights and Measures (Food) (Amendment) Regulations 2014.

  • Guidance to help businesses make sure their contract terms and notices are fair and clear to consumers.

  • What you can expect if you request a meter test.

  • How approved driving instructors should behave in their personal conduct and business dealings, including advertising their services and settling disputes.