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Research exploring customers’ responses to an example migration journey, testing their reactions and understanding, and their perception of how smooth the journey might be.
Research to evaluate the experiences of customers who had stopped getting tax credits and had moved to Universal Credit after a change in their circumstances.
This research was commissioned to provide insight on businesses’ non-agricultural use of red diesel for non-road mobile machinery.
Research to enhance HMRC’s understanding of the impact of the commencement of the corporate criminal offences introduced in the Criminal Finances Act 2017.
Qualitative research to providing insight into the customer experience of the trial phase of Help to Save.
Research to explore how customers would respond to the potential extension of HMRC working hours for compliance interventions beyond the standard working week.
Primary quantitative analysis of VAT business customers and Income Tax business customers to track and monitor awareness of, and readiness for, Making Tax Digital.
Research to explore the drivers of customer complaints to HM Revenue and Customs, and the reasons for escalating complaints.
This research explored the long-term saving behaviours of the self-employed population and the drivers and barriers influencing saving for retirement.
This research explores the impact of employer NICs reliefs and whether they have increased the hiring of young people and apprentices.
Qualitative research to understand the customer journey of small, micro and nano businesses that cannot meet their tax liabilities.
Qualitative research with settlors and agents exploring the use of trusts.
This research explored employees’ understanding of the rules and process for claiming non-reimbursed employment expenses tax relief.
This research aimed to build understanding of the types of support and communication most likely to have a positive appeal, impact and effectiveness in supporting businesses’ transition to Making Tax Digital.
The main aim of this research was to find out tax agents’ responses to these 2 new digital services.
This research aimed to help HMRC understand customers’ awareness and response to Generic Notification Service messages.
This report sets out how HM Revenue and Customs measures the yield from Diverted Profits Tax.
This research aimed to help HMRC understand small business and landlord customers’ potential engagement with Making Tax Digital (MTD).
Mixed methods research exploring customer reactions to the introduction of ‘In-year coding’ to help inform the design of the system and related communications.
Qualitative research with individuals to understand attitudes, likely behaviour and engagement with Making Tax Digital.
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