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Understanding Small and Medium Enterprise (SME) business life events.
Maximising the take up of HM Revenue and Customs (HMRC) digital offering for business.
Qualitative research to understand employers’ knowledge of recording the Scheme Contracted out Number on the Full Payment Submission.
Aggregated results from the quarterly survey waves in the 2013 to 2014 financial year for each customer group with, where appropriate, comparisons with previous years.
Survey results for 2013 to 2014 - a survey of customers' experience of using HM Revenue and Customs Contact Centres.
Quantitative research to understand customers' experience and perception of the Statutory Review process.
Qualitative research to test simpler income tax forms and guidance; an online tool for Simplified Expenses; and business expenses guidance.
Qualitative research into Business Records Checks and attitudes towards record keeping to understand how HM Revenue and Customs can support businesses.
Qualitative research into the drivers of behaviour change among Small and Medium Enterprises following HM Revenue and Customs tax compliance checks.
Usability testing of the online checker
Employer research to better understand the attitudes, behaviours, capabilities and capacities of employers and intermediaries in a post-RTI world.
To understand how Tax-Fee Childcare can be undertaken in a way that meets parents' needs.
Pre and post evaluation of the Self Assessment campaign 2013 to 2014.
Research to help understand customers' knowledge of bereavement processes for tax and their reaction to the letters issued by HM Revenue and Customs.
Research with Unpaid Authorised/Unauthorised friends/family, Unaffiliated Paid Agents and Voluntary Community Sector organisations.
Research to identify the level of accessibility compliance of three prototype online services against the Web Content Accessibility Guidelines.
Research to explore how HMRC customers are likely to respond to digital customer services and why, to help inform service design.
Research to explore how HMRC customers are likely to respond to digital Self Assessment services and why, to inform service design.
Research with charities and Community Amateur Sports Clubs to understand what they would want from a digital process.
Findings from the 2013 tax credits panel study looking at digital services, experience of tax credits systems and the transition to Universal Credit.
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