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Research into large public bodies' experience of HM Revenue and Customs services.
Analysis of the 2011 tax opinion panel survey.
Research into large businesses' customer experience of HMRC.
Research into the Information needs of tax credit customers during their transition out of the tax credits system.
Research to help improve the relationship between HMRC and individuals, and the engagement of individuals with HMRC products.
Research on understanding segment allocation and any consequences for HM Revenue and Customs and the individual.
Research into deaf and hard of hearing customers experiences of using HM Revenue and Customs' services.
Analysis of the 2011 telephone survey of tax credit and Child Benefit customers.
Appendices for the research into tax credit customers needs during their transition out of the tax credit system.
Research on possible changes to the HMRC Customer Survey for 2011 to 2015.
Research into customer testing of the SA316.
Analysis of results of the HMRC Customer Survey for 2008 to 2011.
Research to look into customers’ experience of dealing with HM Revenue and Customs.
Research during 2011 to develop a small set of new questions for the Compliance Perceptions Survey.
Research to measure how small and medium enterprises and individuals see tax compliance.
Research into customer awareness and attitudes towards personal tax transparency.
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
Research on HMRC's 2010 to 2011 Tax for Business Self Assessment campaign.
Research into the 2011 tracking renewals advertising for tax credits.
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