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Summary of corrections to regional trade in goods statistics made in September 2019
This research sought to understand Small and Medium Enterprise (SME) customer views on YouTube support videos.
Research exploring tax credits customers’ experiences, particularly of digital services and the move towards Universal Credit.
Research exploring individuals’ experiences of having and making a complaint, dispute or mandatory reconsideration.
This research sought to understand the experiences of customers who had started their own businesses.
This research aimed to understand why small businesses call HMRC for VAT and Corporation Tax queries.
This research sought to understand the impact of Talking Points, a webinar series run by HMRC, on agents' behaviour, business and clients.
This research explores the attitudes of business customers to data privacy and sharing when services are joined up across government.
Research exploring the enablers and barriers to the use of digital services among digitally confident tax credits customers.
This research assesses the customer impacts of a pilot for a new process for engaging customers that were deemed to be at risk of insolvency.
This research sought to identify, develop and test support options that could help prevent debt among Self Assessment customers.
Table 2.9 shows a breakdown of Income Tax credits and repayments by type.
Table 2.8 gives a breakdown of net receipts of Income Tax by type of receipt.
The tables in this publication show aggregated figures for annual Income Tax receipts, repayments and tax credits.
This research explores the tax strategies of mid-sized business, along with how mid-sized businesses engage with tax agents and HMRC.
This research aimed to understand the experiences of customers using HMRC’s business and personal tax accounts.
Research exploring the impact of changes to the High Risk Renewals process in 2017.
Research exploring the barriers and triggers surrounding tax credits customers’ understanding of, and compliance with, notification of changes to partner status.
Research exploring what claimants do after either providing, or failing to provide, sufficient evidence to meet the new self-employment check.
Research exploring why some customers do not fully comply with the requirements for reporting and managing their tax credits claim.
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